FAQS

CUSTOMER CARE 

Tracking your purchase
Arranging your return or exchange
Choosing the right wine 
Managing your account

Email: contact@theenglishwinecollection.co.uk

WHERE IS MY ORDER?

We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, The English Wine Collection is not responsible for any delays caused by destination customs clearance processes.

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Order Status'. If you are not registered, sign up now so you can track future orders.

For more info see the delivery information page

CAN I ADD ITEMS TO AN EXISTING ORDER?

It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

WHAT PAYMENT METHODS DOES THE ENGLISH WINE COLLECTION ACCEPT?

We accept Visa, MasterCard and American Express cards. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return toThe English Wine Collection. Payment is only debited from your card at time of dispatch.

At The English Wine Collection, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by Datacash Ltd. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

OTHER ENQUIRES

If your enquiry is regarding an event, wedding or large order please visit that section for details.

If you are interested in working at The English Wine Collection or carrying out an internship with us, visit our Careers section which will give you information on what vacancies exist and how to apply.