What are your delivery costs and options?
Our standard delivery service is within 24 – 96 hours (Monday to Friday) to most UK addresses, when you order before 4pm. For the delivery charge see the checkout page.
If you require a next day service please email firstname.lastname@example.org
We make every effort to ensure orders are delivered on time, all delivery dates and times are only estimates and not guarantees.
Delivery can be up to 7 business days depending on the carrier, if we are flooded with orders, we might extend this delivery window so that we can keep our promise to the customers who have already ordered.
Mixed cases cannot be subsequently split for delivery to more than one address.
If you want your wine to be delivered on a specific day, you can notify us via email email@example.com or when you checkout and we will confirm whether this is possible.
Who makes the delivery?
Either a courier or Royal Mail make all deliveries, delivery options for each product are listed on the checkout page. If the wine is in stock, we make sure the wine(s) are packed and shipped within 24hrs.
Cut off times specified are given as a guideline only. Always check the check out or shipping page for accurate delivery information.
Delivery costs for non-standard purchases eg, more than 2 cases 24 bottles, magnums or jeroboams and above will vary.
Do you deliver to my area?
We deliver to most UK addresses - but we're unable to make deliveries to Guernsey or Jersey postcodes with some carriers.
We only accept orders for delivery to physical addresses. We do not accept orders for delivery to P.O. boxes.
The standard 24 – 72 hour delivery service does not apply to certain postcodes. Please see below for a list of exceptions - and please note that we don't offer Saturday morning delivery to any of the postcodes listed below.
- Orders to the following postcodes take a minimum of 3 days to arrive: AB10 to AB56, AB99, BT1 to BT49, BT51 to BT58, BT60 to BT71, BT74 to BT82, BT92 to BT94, DD6 to DD11, FK18 to FK21, IM1 to IM9, IM99, IV1 to IV28, IV30 to IV32, IV36, IV40, IV52 to IV54, IV63, KA27, KA28, KW1 to KW3, KW5 to KW14, KY9, KY10, KY15, KY16, PA20 to PA33, PA35 to PA 38, PA49, PH5 to PH26, PH30 to PH39, PH49, PH50, PO30 to PO41, TD1 to TD14.
- Orders to the following postcodes may take 4 days to arrive: TR21 to TR25
- Orders to the following postcodes may take up to 5 days to arrive or a little longer in very remote areas: HS1 to HS9, IV41 to IV49, IV51, IV55, IV56, KW15 to KW17, PA34, PA41 to PA48, PA60 to PA78, PA80, PH40 to PH44, ZE1 to ZE3
What if I am not in when you deliver?
Our merchants’ delivery partners will leave your wine in a safe place if you're not in (please leave instructions at checkout) or a card.
If you have any delays or problems, please email us on firstname.lastname@example.org